24/7 SUPPORT SERVICE
When the pressure is on, Berg is ready
Unexpected repairs do not wait for business hours. When the pressure is on, Berg’s 24/7 emergency response capability gives you peace of mind that support is available when you need it.
Call our 24/7 response line: 0408 700 169.
For non-urgent maintenance, email us sales@bergengineering.com.au
How our response works
When to call Berg
Unplanned breakdowns where no spare is available on site
Live shutdowns with an unexpected repair on the critical path
Urgent refurbishment of rotable equipment, pumps, valves and gearboxes
Emergency machining, weld repair and hard-facing
Onsite machining and in-situ repairs where the component cannot be removed
Scope-unclear failures that need assessment before a repair path can be committed to
Recent Projects
Learn how our 24/7 support service keeps our clients’ operations moving.
- Non Ferrous Mining
Speed only counts if the work comes back right. On repeat components, the real value is not turning one job …
- Non Ferrous Mining
Not every urgent job is a straight swap-out. Some arrive with a component in poor condition, a shutdown clock already …
- Non Ferrous Mining
17.5 tonnes. 3.5m diameter. A multi-million dollar asset. What looks like a single component is, in fact, a precision repair …
- Non Ferrous Mining
Behind every reliable materials handling system is disciplined refurbishment work. This Conveyor Screw Feeder was rebuilt through a structured workshop …
- Non Ferrous Mining
Non-Destructive Examination (NDE) is a critical control point in any major refurbishment program — ensuring component condition is clearly understood …
Hardfacing applications on alloy steels require more than welding capability — they demand careful procedure development and a strong understanding …
- Power Generation
This Pulveriser Fuel Mill Table refurbishment marks our fifth unit in three years – a clear signal of trust, performance, …
- Power Generation
Power generation environments demand absolute reliability — especially from critical flow control assets. Berg’s high-integrity ball valves are purpose-engineered to …
- Non Ferrous Mining
We recently completed the assembly of a 7.5-tonne bauxite unloader grab bucket supporting bulk material handling operations at a major …
- Power Generation
The 12LN32 Carbon Steel Split Pump Casing is a critical asset in many operations—and restoring it correctly requires experience, precision, …
- Non Ferrous Mining
This L3 Metal Crucible refurbishment for a refinery operation involved precision skim machining to restore the sealing face and remove …
- Non Ferrous Mining
We recently completed the full strip, assessment, and refurbishment of a fire pump — returning it to like-new performance and …
Who we support
Our 24/7 response supports maintenance superintendents, shutdown coordinators, reliability engineers, site managers and procurement teams across:
Support is provided from our Brisbane and Gladstone facilities.
Our maintenance philosophy
Our philosophy is underpinned by The Stability Cycle framework, which aims to drive long-term operational excellence.
Every maintenance team shares the same objective: maximise asset availability and minimise cost per unit of production.
At Berg Engineering, we believe the most effective way to achieve this is by keeping critical assets operating within their design intent.
Through engineering expertise, precision refurbishment and trusted technical advice, we help clients understand emerging asset risks and recommend interventions that keep equipment within its design intent.
When unexpected events do occur, our 24/7 emergency response capability enables us to rapidly restore asset stability, minimise disruption to production, and use the lessons learned to strengthen future asset performance
Frequently asked questions
Is Berg's emergency line monitored outside business hours?
Yes. Our 24/7 response line is monitored around the clock, including weekends and public holidays.
How quickly can Berg respond?
Response time depends on the scope and the component, but urgent work is prioritised from the moment we take the call. We have supplied critical rotating assemblies back to site within 24 hours.
Do you work on site, or does the component come to you?
Both. We have onsite and in-situ machining capability for components that cannot be removed, and full workshop capacity in Brisbane and Gladstone when the component can come to us.
What if we don't know what has failed yet?
That is a common starting point. We can begin with assessment — material identification, dimensional inspection, 3D scanning and NDT — and define the repair scope from there.
Do you support planned shutdowns as well as breakdowns?
Yes. Much of our emergency work happens inside live shutdowns, and we also plan and deliver scheduled shutdown scopes.
Does Berg have the capability to perform the work?
A fast response is only useful if the workshop behind it can deliver. Berg brings more than 50 years of engineering, machining, fabrication and refurbishment experience to every emergency job — the same people, equipment and quality systems that handle our planned work.
- Large-scale and precision machining, including 5m+ diameter capacity
- Onsite and in-situ machining
- Specialised welding, weld repair and hard-facing
- Pump, slurry valve and gearbox refurbishment and re-engineering
- Reverse engineering, 3D scanning, modelling and drawing generation
- Materials verification and non-destructive testing, supported by a NATA-endorsed laboratory at Gladstone
- ISO 9001 certified quality management
- Manufacture and refurbishment to OEM standard or better